Refund Policy for Sanctuary Counselling T/A Natasha McGrath
Effective Date: October 2025
At Sanctuary Counselling T/A Natasha McGrath, we are committed to providing high-quality services and resources to support your personal and professional growth. This Refund Policy outlines the terms and conditions under which refunds may be granted, ensuring compliance with Australian Consumer Law (ACL). Please read this policy carefully to understand your rights and responsibilities.
Change of Mind Policy
We do not offer refunds or exchanges for change of mind, incorrect choice, or failure to read the product or service description prior to purchase. Please ensure you carefully review all product and service details before completing your purchase.
Refunds for Faulty or Misrepresented Products/Services
Under Australian Consumer Law, you are entitled to a refund, replacement, or repair if a product or service:
Is faulty, defective, or unsafe.
Does not match the description provided.
Fails to meet the intended purpose or the purpose you were led to believe it would serve.
If you believe a product or service falls into one of these categories, please contact us immediately to discuss your options.
Digital Products and Online Services
Refunds for digital products (e.g., online courses, eBooks, or downloadable content) will only be provided if:
The product is faulty or defective.
The product is inaccessible due to technical issues beyond your control.
The product does not match the description provided at the time of purchase.
Refunds will not be granted for digital products that have been downloaded, accessed, or used unless they are proven to be faulty or misrepresented.
Workshops, Counselling, and Training Services
Refunds for workshops, counselling sessions, or training services will only be provided under the following conditions:
The service is cancelled by Sanctuary Counselling T/A Natasha McGrath.
The service fails to meet the agreed terms or reasonable expectations.
If you are unable to attend a workshop or session, please notify us at least 48 hours in advance to discuss rescheduling options. Refunds will not be granted for non-attendance without prior notice.
How to Request a Refund
To request a refund, please follow these steps:
Contact Us: Email us at natasha@natashamcgrath.com.au with the following details:
Your full name and contact information.
Order number or proof of purchase.
A detailed description of the issue, including any supporting evidence (e.g., screenshots, photos, or correspondence).
Assessment: Once we receive your request, we will assess the issue and respond within 5 business days.
Resolution: If your refund is approved, we will process it within 10 business days of approval. Refunds will be issued to the original payment method unless otherwise agreed.
Exceptions to the Refund Policy
Refunds will not be granted in the following circumstances:
Change of mind after purchase.
Failure to follow instructions or guidelines provided with the product or service.
Digital products that have been downloaded, accessed, or used, unless they are faulty or misrepresented.
Non-attendance at workshops, counselling sessions, or training services without prior notice.
Contact Information
For any questions or concerns regarding this Refund Policy, please contact us:
Mailing Address: PO Box 4960 Sunshine Coast MC, Qld 4560
Additional Information
This Refund Policy is designed to comply with Australian Consumer Law and applies to all customers of Sanctuary Counselling T/A Natasha McGrath. For more information about your rights under the ACL, visit the Australian Competition and Consumer Commission (ACCC) website at www.accc.gov.au.
By purchasing from Sanctuary Counselling T/A Natasha McGrath, you agree to this Refund Policy. We are committed to ensuring your satisfaction and will work with you to resolve any issues promptly and fairly.
This policy is subject to change without notice. Please review it periodically for updates.